«Emergency Assistance» is a service within the Mobiuz mobile app, developed in collaboration with the Security Department of the Ministry of internal affairs of the Republic of Uzbekistan. It allows you to quickly send an SOS signal and receive assistance from security personnel in an emergency.
How does the service work?
If your life or safety is threatened, simply open the Mobiuz mobile app and send an SOS signal. The system will automatically transmit the necessary data—including your location—to the Security Department of the Ministry of internal affairs of the Republic of Uzbekistan, allowing the nearest patrol to be dispatched to the scene as quickly as possible.
Once your request is received, you can track its status directly in the mobile app and receive information about the assigned crew and their estimated time of arrival.
Benefits of the service
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Quickly request help via the Mobiuz mobile app.
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Automatic transmission of location coordinates to speed up the response.
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Ability to request assistance for yourself or for someone else.
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Real-time tracking of the request’s status.
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Information about the assigned crew and estimated time of arrival.
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Ability to rate the quality of the assistance provided after the request is completed.
Who can use this service?
This service is available to Mobiuz subscribers—individuals using personal tariffs.
To use the service, you must:
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be a registered user of the Mobiuz mobile app;
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have an active Mobiuz number;
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have sufficient balance to pay for the service;
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grant the app access to your device’s location.
Cost and terms of service
«Emergency assistance» service is available in two formats: a one-time call and a monthly subscription.
One-time call
The cost of a one-time connection to the service is 100 000 UZS.
After successful payment, the service is valid for 1 hour. During this time, the user can send an SOS signal once.
After sending the signal or after one hour, the service automatically terminates. To use it again, you must reactivate it.
Monthly subscription
The monthly subscription to the «Emergency assistance» service is a subscription service and is automatically renewed every month.
The monthly subscription fee is 80 000 UZS per month.
After successfully connecting and paying for the subscription, the service becomes available to the subscriber for the duration of the subscription. During this period, the subscriber can use the SOS signal feature via the Mobiuz mobile app.
There is no additional charge for sending an SOS signal.
A monthly subscription fee of 80 000 UZS is debited from the subscriber's personal account for each subscription period.
How to use the service?
- Open the Mobiuz mobile app and go to the «Emergency help» section.
- Grant the app location access.
- Choose the connection option that suits you: a one-time call or a monthly subscription.
- Activate the service and confirm payment.
- If necessary, choose who needs help - you or another person.
- Fill in the required information and confirm your consent to the processing of personal data.
- Click the «Send SOS» button.
After sending the signal, the request will be forwarded to the Security Department under the Ministry of Internal Affairs of the Republic of Uzbekistan to organize a prompt response.
Territory of service provision
At the first stage, the service is provided in pilot mode in the city of Tashkent.In the future, it is planned to gradually expand the service to other regions of the Republic of Uzbekistan.
Frequently Asked Questions
How will I know if help is actually on its way?
— The app will display full information: the full names of the staff, the make and license plate number of the service vehicle, and the estimated time of arrival.
Do I need to call and explain my location?
— No. There's no need to call or explain; the system will automatically transmit your exact GPS coordinates to the dispatcher.
What's the difference between the connection types?
— A one-time call costs 100,000 soums; a crew call is available once within an hour of payment. A monthly subscription costs 80,000 soums.
If I don't have a subscription, will the call work even if my balance is negative?
— To successfully send a signal, your number must be active and there must be enough balance in your account to cover the cost of 100,000 UZS.