Virtual Reception of the General Director of UMS LLC

We do everything we can to keep you connected 24/7, anywhere in the country. Service quality is our top priority, so we don't just maintain our network; we constantly develop it: we build new base stations, expand our coverage area, and upgrade our equipment.

Our network complies with Uzbekistan's state standards. We provide uninterrupted access to services daily. When we do perform maintenance, it's only to make the network even faster and more reliable.

If you're experiencing connection issues, we're always ready to help. Submit a request by calling our Contact Center at 0890 / +99897 1300909 or through our CEO's Virtual Reception. Our specialists will contact you and, if necessary, conduct an on-site visit to conduct a detailed signal quality check.

Our goal is to provide you with high-quality internet and a stable signal 24/7.

Connection occurs in several ways:

• At your initiative via USSD commands, SMS requests or in the operator’s mobile application;
• Through partner services and web subscriptions to interactive channels when following links on the Internet by entering your phone number and confirmation code.

Mobile operators in Uzbekistan are prohibited from connecting any paid services without your explicit and confirmed consent. To disable content services connected to your number, dial *190# on your phone.

You can also call the Contact Center at 0890 / +99897 1300909 or the CEO's Virtual Reception. A specialist will provide information about your connected services and deactivate them upon request.

You can change your tariff quickly and independently:

• In the Mobiuz mobile application (the most convenient method);
• By dialing the USSD code for the selected tariff plan;
• Via USSD menu: dial *111# and follow the prompts.

Important details:

Switching to a different tariff plan is free, but your balance must be sufficient to cover the subscription fee for the new plan (this will be relevant after the new Rules are implemented at the end of April).

When you change your plan, any unused megabytes and minutes from your previous plan are cancelled. If you simply want to update your current plan without waiting for the debit date, use the "Restart" service: *1#.

Special conditions:

To activate discounted or special tariff plans, the owner of the number must be present in person with an identity document and, if necessary, supporting documents (please, before visiting the office, read the terms and conditions on the Company's website)

UMS LLC sets its own service prices, as stipulated in Section 7.1 of the Service Agreement. This gives the Company the right to determine tariff terms, package prices, and payment procedures. When setting prices, we are guided by the Regulation on Tariff Formation and Regulation (No. 3354 of March 18, 2022), which stipulates that tariffs must cover communication costs and generate profits for market development, service expansion, and improved quality.

Simply put, the current price allows us to invest in new technologies and maintain a high level of service. All Mobiuz services are provided under a public contract, and we are always ready to offer you the best service options in accordance with the established procedure.

To transfer rights to use a number, use the "Number Re-Registration" service.

What you need for this:

• Personal presence: The current and future owners must come together to any Mobiuz office.
• Documents: Both participants must have original passports or ID cards.
• Balance: The service fee is 25,000 soums. This amount will be debited from the number's balance after the procedure is completed (from the new owner's account).

Important to know:

Renewal is carried out in accordance with the general terms and conditions of the company's public agreement and current tariffs. Before visiting the office, please ensure there are no outstanding balances on the number. Full terms and conditions of the process and office addresses are always available on our website, mobi.uz.